Accident
Accident insurance matters require a clear account of the event, the people involved and the loss being claimed. We investigate the circumstances and examine relevant evidence to help the instructing client understand the factual basis of the claim.
Examples of matters we can review
- Accidental injury or other accident-related benefits, where relevant to the policy
- Disputed circumstances, inconsistent accounts or questions about the reported event
How we assist
- Review the incident chronology and available records
- Make relevant enquiries with parties and witnesses
- Compare accounts with scene information, photographs and other evidence
- Report findings and areas requiring further clarification
Starting your enquiry
Provide the incident date and location, claim or policy reference, available reports and the questions requiring investigation.
The policy wording, available evidence and agreed instruction determine the scope. Coverage and settlement decisions remain with the insurer.
Enquire about AccidentLiability
Liability claims concern an allegation that a person or organisation is responsible for another party’s loss, injury or property damage. We investigate the circumstances and supporting evidence, and assess claimed losses within the agreed instruction.
Examples of matters we can review
- Third-party property damage, including damage to boundary walls or buildings
- Public or other liability matters, according to the policy and assignment
How we assist
- Inspect and document the affected property or available scene evidence
- Gather relevant statements and incident records
- Review repair estimates and supporting loss information
- Identify evidential inconsistencies, gaps and relevant factual findings
Starting your enquiry
Provide the parties involved, allegation, incident location, available photographs, witness details and claim correspondence.
The policy wording, available evidence and agreed instruction determine the scope. Coverage and settlement decisions remain with the insurer. Investigation findings do not replace a court’s determination of legal liability.
Enquire about LiabilityMarine Aviation and Transport
This class covers insurance matters involving marine, aviation and transport risks. We examine the reported incident, the affected asset or consignment and the records available to explain the loss. The scope and any specialist input are agreed for the particular assignment.
Examples of matters we can review
- Damage or loss involving cargo or goods in transit
- Incidents involving marine, aviation or other transport assets within the instructed scope
How we assist
- Review the incident account and relevant transport records
- Document accessible damage and the condition of affected items
- Examine cargo, handling, delivery or movement information where relevant
- Coordinate agreed specialist input and report the available findings
Starting your enquiry
Provide asset or consignment details, the loss location, transport or shipping documents, photographs and any inspection or reporting deadlines.
The policy wording, available evidence and agreed instruction determine the scope. Coverage and settlement decisions remain with the insurer.
Enquire about Marine Aviation and TransportMotor Vehicle
Motor vehicle work includes valuations, pre-insurance inspections, collision damage assessments and investigation of motor claims or accidents. These services answer different questions: a valuation addresses value, an inspection examines condition, and an investigation examines the circumstances of an event.
Examples of matters we can review
- Valuations for insurance, financing, purchase, sale or collateral
- Collision damage, repair assessment, potential total loss and accident investigations
How we assist
- Identify the vehicle and document its relevant condition
- Inspect damage and review repair information
- Examine incident accounts and supporting evidence
- Consider EDR/CDR analysis where the vehicle is supported and retrieval is possible
Starting your enquiry
Provide the vehicle make, model, year, registration or chassis details, location, purpose of the instruction and available claim documents.
The policy wording, available evidence and agreed instruction determine the scope. Coverage and settlement decisions remain with the insurer.
Enquire about Motor VehiclePecuniary Loss
Pecuniary loss involves a claimed financial loss. We examine the basis of the claim and the documents used to support the amount claimed. The review distinguishes documented losses from assumptions and identifies where further information is needed.
Examples of matters we can review
- Business interruption or other financial-loss matters where relevant to the policy
- Questions about the calculation, duration or supporting evidence of a claimed financial loss
How we assist
- Review the described loss event and claimed financial effect
- Examine relevant accounting, transaction or business records supplied
- Assess the consistency and support for the calculation within the agreed scope
- Explain assumptions, gaps and limitations in the available information
Starting your enquiry
Provide the policy or claim reference, a breakdown of the amount claimed, relevant records and an explanation of how the loss was calculated.
The policy wording, available evidence and agreed instruction determine the scope. Coverage and settlement decisions remain with the insurer.
Enquire about Pecuniary LossProperty
Property claims involve damage or loss affecting insured buildings or other property. We inspect accessible affected areas and review the evidence of the incident and the proposed repairs. Site observations and documentary evidence are considered together.
Examples of matters we can review
- Residential, commercial or industrial property damage
- Storm, flood and other reported property losses, including catastrophe-related assignments
How we assist
- Document the nature and visible extent of the damage
- Review available photographs, inventories and incident records
- Examine repair estimates and the basis of the claimed loss
- Report findings and any further inspections or specialist assessments required
Starting your enquiry
Provide the property address, loss date, damage description, photographs, repair estimates, claim reference and safe access arrangements.
The policy wording, available evidence and agreed instruction determine the scope. Coverage and settlement decisions remain with the insurer.
Enquire about PropertySickness and Health
Sickness and health work concerns the investigation and review of insurance claims and their supporting information. We examine relevant records and the factual basis of the claim within the agreed authority, while respecting the sensitivity of personal and health information.
Examples of matters we can review
- Verification of claim information and relevant supporting documentation
- Clarification of inconsistencies or missing information in sickness and health insurance matters
How we assist
- Review the claim account, chronology and documents supplied
- Make relevant enquiries within the authorised scope
- Compare available information and identify matters requiring clarification
- Report substantiated factual findings and evidential limitations
Starting your enquiry
Provide the claim reference, the questions requiring review, relevant records and the appropriate authority or consent for enquiries.
The policy wording, available evidence and agreed instruction determine the scope. Coverage and settlement decisions remain with the insurer. This is an insurance investigation service; clinical diagnoses and medical opinions remain with qualified health professionals.
Enquire about Sickness and Health